Shipping, Delivery & Returns
Holiday Closures
Please note that over the holiday season our offices and warehouse will be closed while our teams take a well-deserved break. This will affect when your order can be fulfilled. See below for a list of our closure dates:
Victoria public Holidays
Shipping
We ship our coffee to any address in Australia. At the moment, we are unable to ship outside of Australia.
We use Australia Post to carefully deliver our coffee to you.
We believe in fair shipping costs. Our standard shipping is Australia Post 48 hour untracked service. Australia Post will aim to deliver within 48 hours once order has been processed. We offer free shipping on all orders over 50 AUD. This will be applied automatically at checkout.
Your delivery
Once you’ve placed your order, you should receive an order dispatch confirmation within 48 hours (excluding weekends and public holidays). We use Australia Post Parcel post Mail for standard deliveries, but please allow up to 5 working days for your order to arrive. You can check if your order has been dispatched by logging in to your account.
We will keep you notified of your order status via the email address provided.
In extraordinary circumstances you may experience a delay of up to 28 days between dispatch and receiving your order. If your order hasn’t been received within 28 days please contact us on sales@andakycoffeetraders.com.au quoting your order number.
Your order number can be found on your order confirmation email or by logging into your online account.
Cancellation
You can cancel your order up to the point of dispatch.
To cancel your order email sales@andakycoffeetraders.com.au who will confirm if cancellation is possible. You can log in to your account to see the status of your order.
On cancellation, your refund will be processed to the payment details provided (this can take up to 10 days from refund being approved).
Returns
Coffee is a perishable natural product, so we are unable to accept returns on coffee orders. If there has been an error with your order, please contact us at sales@andakycoffeetraders.com.au within 28 days of your purchase quoting your order number.
If you wish to return a non-coffee product, you may do so within 28 days of the dispatch date, with proof of purchase.
To start the returns process please contact info@andakycoffeetraders.com.au
It is your responsibility as the customer to inspect merchandise products upon delivery. We cannot accept returns or refunds due to breakages after 28 days of the dispatch date.
The item(s) must be returned in a sellable condition and in its original, undamaged packaging. We will refund the price you paid back within 14 working days. Please keep your proof of purchase safe, we cannot refund you without this.
Refunds
Please visit our terms and conditions page for our refund policy.
