Shipping, Delivery & Returns

 

Holiday Closures

Please note that over the holiday season our offices and warehouse will be closed while our teams take a well-deserved break. This will affect when your order can be fulfilled. See below for a list of our closure dates:

Victoria public Holidays

 

Shipping

We ship our coffee to any address in Australia. At the moment, we are unable to ship outside of Australia.

We use Australia Post to carefully deliver our coffee to you.

We believe in fair shipping costs. Our standard shipping is Australia Post 48 hour untracked service. Australia Post will aim to deliver within 48 hours once order has been processed. We offer free shipping on all orders over 60 AUD. This will be applied automatically at checkout.

Your delivery

Once you've placed your order, you should receive an order dispatch confirmation within 48 hours (excluding weekends and public holidays). We use Australia Post Parcel post Mail for standard deliveries, but please allow up to 5 working days for your order to arrive. You can check if your order has been dispatched by logging in to your account.

We will keep you notified of your order status via the email address provided.

In extraordinary circumstances you may experience a delay of up to 28 days between dispatch and receiving your order. If your order hasn't been received within 28 days please contact us on sales@andakycoffeetraders.com.au  order number.

Your order number can be found on your order confirmation email or by logging into your online account.

 

Cancellation

You can cancel your order up to the point of dispatch.

To cancel your order email sales@andakycoffeetraders.com.au who will confirm if cancellation is possible. You can log in to your account to see the status of your order.

On cancellation, your refund will be processed to the payment details provided (this can take up to 10 days from refund being approved).

     

    Returns

    Coffee is a perishable natural product, so we are unable to accept returns on coffee orders. If there has been an error with your order, please contact us at sales@andakycoffeetraders.com.au within 28 days of your purchase quoting your order number.

    If you wish to return a non-coffee product, you may do so within 28 days of the dispatch date, with proof of purchase.

    To start the returns process please contact sales@andakycoffeetraders.com.au

    It is your responsibility as the customer to inspect merchandise products upon delivery. We cannot accept returns or refunds due to breakages after 28 days of the dispatch date.

    The item(s) must be returned in a sellable condition and in its original, undamaged packaging. We will refund the price you paid back within 14 working days. Please keep your proof of purchase safe, we cannot refund you without this.

     

    Refunds

    Please visit our terms and conditions page for our refund policy.

    Coffee plants at Acevedo Colombia

    Our Commitment

    At Andaky Coffee, we understand that great coffee starts with the beans. That's why we meticulously select only the highest quality coffee beans, ensuring that each cup is a true delight for the senses. Our coffee beans are evaluated considering factors such as origin, altitude, and processing methods to guarantee a consistently exceptional product.

    About Us

    About Us

    Andaky (Andaquies) represents the indigenous tribe that historically protected the Huila region of Colombia—the very land where our coffee is born. To us, the name "Andaky" is a tribute to the guardians of the soil and a promise to honor the heritage of these mountains.

    Established in Geelong, Victoria in 2019, Andaky Coffee Traders was founded with a singular mission: to bridge the gap between the premium southern Colombian plantations and the Australian daily cup. Born in Bogota and now proud Geelong locals, my wife Carolina and I wanted to share the true soul of our homeland with our new community.

    About Us

    Precision Roasted in Australia

    To honor the hard work of our family in Colombia, we utilize the latest roasting technology here in Australia. Our beans are precision-roasted by our partner Diego at MyRoastery in Wollongong, NSW, and distributed from Geelong and Melbourne to coffee lovers nationwide.

    The Science of the Roast

    • Andaky Coffee Traders using precision software to program the perfect roast profile for Acevedo Huila Colombian beans.

      Precision Profiling

      We use data-driven software to program custom roast profiles that highlight the unique characteristics of our family's Acevedo beans.

    • Andaky Coffee Traders using precision software to program the perfect roast profile for Acevedo Huila Colombian beans.

      Master Planning

      Every batch begins with a meticulous plan, balancing temperature and airflow to ensure consistency from the first bag to the last.

    • High-quality green coffee beans from La Esperanza farm ready for roasting in Geelong.

      From Farm to Drum

      Fresh green beans from La Esperanza are loaded into the roaster, carrying the vibrant energy of the Acevedo mountains.

    1 3

    The Transformation

    • The initial stage of the roasting process for Andaky small-batch specialty coffee.

      The Golden Phase

      As the heat rises, the beans undergo a chemical transformation, developing the sweetness and clarity that Colombian coffee is famous for.

    • Acevedo Huila coffee beans reaching peak roast levels inside the precision roaster.

      Peak Development

      Moments before the finish, the beans reach their optimal color and aroma—the perfect expression of Don Fernando’s hard work.

    • Golden roasted coffee beans being collected for wholesale delivery in Geelong and Melbourne.

      Freshly Roasted

      The finished roast is collected immediately, capturing the peak freshness that we deliver across Geelong and Melbourne.

    1 3

    The Final Touch

    • Our automated mixing pot ensuring perfectly even cooling and consistency for every bag of Andaky coffee.

      Consistent Quality

      Our automated mixing technology ensures even cooling and a perfect blend, guaranteeing a high-quality cup every time you brew Andaky.